What is the Delivery Timeline?
For smaller events (excluding weddings), professionally edited photographs will be delivered within 2–3 weeks, and videos within 4–6 weeks from the event date. While we always strive to deliver earlier when possible, we kindly ask that clients allow for the full timeline before inquiring about their photos or videos.
Why do you take Final Payment Before Delivery OR In general on the day of the shoot?
This policy is standard in the creative industry and is essential for maintaining our workflow and business health.
1. The Work Is Completed Before You See It
Significant Investment of Time: Long before you receive your final gallery or video, our team has dedicated many hours to the project. This includes meticulous culling, professional editing, color correction, quality checks, and preparing the files for final delivery.
Final Product is Ready: The final payment confirms the release of a product that is complete and ready to go. The payment is for the work already performed and the final product we are about to share.
2. Protecting Our Small Business
Security and Stability: Requiring final payment before delivery ensures our small business is compensated for the significant time, equipment, and expertise invested in your project. This protects us from delayed or non-payment, which can be detrimental to our operations.
Industry Standard Practice: Just like ordering a custom product or booking a service, creative professionals operate on a final payment before delivery model. This protects the integrity of the creative product.
3. Clear and Simple Finalization
Guaranteed Release: Once the final balance is settled, the delivery process is immediate and hassle-free. Your private gallery link or video download is activated, allowing you to view, share, and download your purchased files instantly.
⭐ Our Commitment to You:
We strive for clear communication and exceptional quality throughout the entire process. Our payment policy ensures that we can continue to deliver the highest level of service and professional quality to all of our clients.
Do I get the RAW photos?
The Short Answer: No. I believe in delivering a finished work of art, which means I do not provide RAW (unprocessed) files. The RAW files are flat, gray, and unsharp "digital negatives." I promise that the final JPEGs you receive are the absolute best version of your memories, polished and ready to print or share.
The "Why": Think of a RAW file like the ingredients in a 5-star restaurant. When you order a meal, you are paying for the chef’s expertise in selecting the ingredients, cooking them to perfection, and presenting them beautifully. You wouldn't ask the chef to bring you the raw steak and a bag of flour so you can cook it yourself at home!
The Process: Capturing the image is only the first half of creating the photograph. The second half happens in the editing room. This is where I apply my specific color grading, exposure balancing, and signature style. Without this process, the images are incomplete.
Our Commitment to You: Part of hiring a professional photographer is trusting their curatorial eye. We cull thousands of images to remove blinks, test shots, and duplicates. We then meticulously edit the "keepers" to ensure the skin tones, colors, and lighting meet our high professional standards.
Rest assured, we never withhold a great photo! If it’s a good moment and technically sound, it will be in your final gallery, fully edited and beautiful.
Do I get the RAW Videos?
The Short Answer: No. We understand that you might be curious to see the original, unedited footage (often called "RAW" files). However, sharing RAW video files is not standard practice in the professional video production industry. Our commitment is to deliver a finalized, polished, and professional product.
1. The RAW File is an Incomplete Product
It's the "Negative," not the "Photo": A RAW video file is essentially a digital negative. It contains a massive amount of data, but it is unprocessed, uncorrected, and flat. It requires specialized software and our expertise to be converted into a beautiful, watchable final video.
Missing Our Signature Style: The finished look—the color grading, the exposure correction, the trimming, and the sequencing—is a major part of what you hired us for. Delivering RAW footage is like a chef giving you raw ingredients; you haven't received the final, cooked meal that defines their craft.
2. Protecting Our Professional Workflow
Storage and File Size: RAW video files are enormous and often proprietary (meaning they require specific, expensive software to even open). Sharing them is impractical and creates logistical issues for both us and our clients.
Our Editing Time is Crucial: Our fee covers the entire process, including the hours of meticulous editing, color correction, sound mixing, and graphic design that transform the footage into a compelling story. The final output (the MP4, MOV, or final deliverable file) is the end product of our service.
3. Intellectual Property and Licensing
Creative Ownership: As the creators, the RAW footage remains our intellectual property. Our contract provides you with a license to use the final, edited video for your specific purpose (e.g., business marketing, personal memories).
Brand Protection: We cannot control how a third party might use or edit the RAW files, and distributing unedited or poorly edited versions could misrepresent the quality of our brand and work.
I own a commercial business and I need both Edited and Raw files for my graphic design team, Can i buy out?
Standard Delivery: All projects include the delivery of high-resolution, fully retouched JPEG images. These images are color-graded to align with your brand aesthetic and are ready for immediate use in print and web.
RAW File Buyouts: We understand that some commercial clients with in-house design teams may require the RAW data for composite work or specific graphic design needs.
Availability: RAW files are not included in standard packages but are available for purchase via a licensing buyout.
Cost: The fee for RAW file release is generally [35]% of the total invoice.
Please inquire during the booking process if your project requires RAW file delivery so we can include this in your quote.
